FORZA

Forza is an international full-service Executive Search, Recruitment and Human Capital consultancy firm with Asia-Pacific coverage across industries and functions. We have offices across Australia, New Zealand, Singapore, Malaysia and we recruit across the region.

We have grown our business by developing strategic relationships with our clients and working with them to build exceptional human capital resources, functions and systems. Forza provides a range of services including Executive Search, Recruitment, Managed Services, Talent Pooling, Employer Branding and Human Capital Consulting.

We have a customer centric and performance driven culture. Our future success is based on our ability to partner with your firm, deliver results and provide timely market intelligence to you. Experience the difference today.

Our client is global leader in its field and an established icon. Join this company and work for a world class organization.
There are multiple roles available, we also pay for a fee for referrals.

Customer Relations Representatives - Japanese Speakers (Based in Singapore) Ref:GS1088
(Singapore)

Responsibilities:

• In this role you will be responsible for handling inbound phone escalations and concerns from the client’s customer’s resellers and service providers who are calling on behalf of customers
• Providing support by phone or electronic means, creating solutions to challenges and queries our clients face
• Providing a world class customer experience and being an advocate for the customer throughout the business
• Keeping management aware of product, service and education issues
• Participate in coaching sessions
• Building relationships with internal and external clients
• Documenting customer issues for further analysis by the business
• These roles are supporting our Japanese-speaking customer's

Requirements:

• To be successful in this role you will have the following
• Japanese Keigo language skills is a must
• Solid listening, interpersonal and verbal skills
• Good problem solving and research skills
• Strong service orientation with excellent communication skills for
• understanding complex problems and clearly explaining solutions
• Basic Computer skills
• 1.5-3 years customer support experience

This role represents a wonderful opportunity to join an internationally renowned company and develop your career. Please email your resume to araman@forza.com.au or call at 017-2322 581 quoting the reference number GS1088

Forza
Aantha Bairavi Raman
Level 13, Wisma Goldhill, Jalan Raja Chulan
50200 Kuala Lumpur
Email: araman@forza.com.au
Web www.forza.com.au